Information about our complaints process
At Moat Homes, we want your home buying experience to be a positive one. If something hasn’t gone as expected, please speak to your Sales Executive — we’ll always try to put things right as quickly as we can.
You can also make a complaint by contacting us on newhomes@moat.co.uk. We’ll acknowledge your complaint and investigate it in line with our complaints procedure.
For full details of how we handle complaints, including timescales and escalation routes, please read our Complaints Policy on the Moat corporate website.
If you have any questions, our team is here to help.
